1.Submit complaints

If the suppliers delivery goods, has not received the buyers' payment and can not contact the buyer, please submit complaints to the 82EC .
Report mode: login account - my account - complaints

2.Retain the certificate

Please remember to keep the delivery voucher, proof of the transaction between buyers and sellers agreed, letters contacted with buyers and chat record with customers and other information.

3.Alarm

If the opponent's behavior constituted fraud, and the amount has reached China's "Criminal Law" provides the starting point of 600 yuan(the other suspected criminal fraud),you can report to the local public security organ. Please bring the relevant documents in the transaction to local public security organ supervisor department to report. According to China's "Criminal Procedure Law" Article 84th provides--any unit or individual find facts of the crime or the suspect Has the right and obligation to report to the public security organs. The public security organ should accept report and complaint. For not fall under its jurisdiction shall be transferred to the competent organ, and notify the informant, complainants and informants".

Caution:

Please do not provide your relevant evidence to a stranger, prevent the criminal suspect to destroy evidence even though they said they help you report.
Remark: When submitted the complaint, please fill out the event type, theme, contacts, email etc, we will give some solutions within three working days.