Dear buyers, hello!

  To protect your interests, to better improve the quality of service, 82EC has established a set of user service supervision mechanism, and set up the "user satisfaction monitoring center". Hope that through the supervision mechanism to improve our service level, look forward to you can give us more valuable advice.

1.Submit complaints

A, Supplier: if you find the supplier fraud and illegal acts in the 82EC service platform. For example: 1)purchaser pays, but didn't receive the goods; 2) the goods does not conform to the reservation; 3) the delay in delivery, less shipping, quality issues.

B, Third party cooperation: if they have the attitude of service, service content, service quality and other issues, you have any dissatisfaction with their service.

C, 82EC: if 82EC management has system, service and other question, welcome to submit complaints.

Report way: login member account - my account - complaints

 

2.Keep voucher

Please keep your relevant certificates, such as: between you and supplier, the third party, or management of letters, documents and chat records and other information.

Remind: please don't provide your evidence to a stranger, even if he help you focus on reporting, also prevent that the criminal suspect destroy evidence.

Note: When submit complaints, please fill in the event type, theme, contacts, email, etc, we will give some solution within three working days.