1.Common Transaction Disputes.

 1)The supplier claims that he/she doesn’t receive the returned goods or refused to give you a refund.
 What evidence you should provide:
  A. The transport document.
  B. Chat history with the supplier.
 
 2)There is something wrong with the goods or a discrepancy between goods and its online description.
 What evidence you should provide:
  A. Real photographs of the goods;
  B. Links to the description of the goods and screenshots of the different description;
  C. Chat history with the supplier.

 3)The goods you received are fakes.
What evidence you should provide:
  A. Photographs of the goods and theirs trademarks;
  B. Links to the description of the goods and screenshots of the different description;
  C. Third party inspection certificate and chat history with the supplier.

 4)The purchaser rejected the goods without any reason and the goods were sent back.
What evidence you should provide:

 5)The purchaser has paid the order as the supplier’s requirement, but the supplier doesn’t deliver.
 What evidence you should provide:
  A. Vouchers;
  B. The recipient's account information

2.What disputes will be handled by 82ec.com?
 1)Serious discrepancy between goods and its online description, unwilling to sell, non-deliver after receiving the payment and so on;
 
 2)unlawful acts, for example frauds;

 3)Malicious complaints between peers.

3.How to deal with disputes?

 Step 1: Login your account, and click “My account”;

 Step 2: Click “Complaints Report”;

 Step 3: Click “Complaints Report”;

 Step 4: Select the type of the event; fill out the theme, contract ways and content; upload pictures; and then click “Submit”;

 Step 5: Finally you will get a feedback that the report was submitted successfully.

More about “How to Report Supplier”