• Purchaser of the dispute
• Date2011-09-21　| Check the number:1269次

First. there are some forms of transaction disputes

1.Return goods to cause dispute, buyers return goods to suppliers, suppliers received goods, but refuse to refund.

You need to provide evidence:

A, The logistics company goods list.

B, Chat record between you and supplier.

3,Buyers buy the supplier's products, the quality of the products have problem or not in conformity with description, suppliers refuse to deal with. Need to provide evidence:

A. Provide quality problems and does not match with the description of the goods photos.

B. Copy the link and provide screenshots goods do not match with the description.

C. Chat record between you and the supplier.

4,The purchaser bought a fake

Need to provide evidence:

A, Real brand and product photos.

B. Copy the link and provide screenshots goods do not match with the description.

C. The third party certificate and chat record between you and suppliers.

5.the product size and specification do not consist with introduction on page.

Need to provide evidence:

A. Pictures of actual measurement.

6.Purchasers base on the price supplier released and place orders, paid for, but the supplier don't delivery goods.

Need to provide evidence:

A, Buyers' payment documents.

B, Suppliers' gathering information.

Second  The 82EC accept what trade disputes:

1,Goods are inconsistent with the description on website seriously, clinch a deal but doesn't sell, receivables but no delivery, receive goods but no payment, not according to the agreement delivery etc.

2.Through the 82EC platform to engage in illegal behavior;

3.Malicious complaints between peers.

Third, how to deal with trade disputes:

1,Login account, click on the "my account" to enter my account information page;

2,Click on the "complaint reporting", enter the complaint reporting management page.

3,Click the "send complaint" button, into the release complaints and report page.

4,Select event type-report the supplier, fill in the theme, contacts, email, phone calls, time and content, upload evidence pictures, and click "submit".

5, Page will pops up submit successfully.

Learn "report supplier" in detail