First. There are some forms of transaction disputes

1.Buyers receive products, their texture does not match with description of online.

Need to provide evidence:

A, If you are a dealer, you need to provide: product certificate and formal purchase documents (invoice)

B, If you are a manufacturer, you need to provide: product certificate and formal third party inspection certificate.

2,The goods buyers returned  have problems, and can't get a refund.

Need to provide evidence:

A, Transport documents that supplier signed in the logistics company when picked up goods.

B, The actual images and website pictures of the product description.

3,The suppliers receive fake goods

Need to provide evidence:

A, If you are a dealer, you need to provide: Brand licensing sales certificate or formal purchase documents (invoice).

B, If you are a manufacturer, you need to provide: Brand certification.

5,Buyers refused to receive the goods for no reason, the goods back from logistics company.

Need to provide evidence:

Second. The 82EC accept what trade disputes:

1,Goods are inconsistent with the description on website seriously, the goods returned have questions, fake, receive goods but no payment, No receipt,etc.

2.Through the 82EC platform to engage in illegal behavior;

3.Malicious complaints between peers.

Third. How to deal with trade disputes:

1,Login account, click on the "my account" to enter my account information page;

2,Click on the "complaint reporting", enter the complaint reporting management page.

3,Click the "send complaint" button, into the release complaints and report page.

4,Select event type-report the purchasers, fill in the theme, contacts, email, phone calls, time and content, upload evidence pictures, and click "submit".

5,Page will pops up submit successfully.

Learn "report purchasers" in detail